Refund policy
We want you to be confident in your purchase from New Mountain Innovations. If you are not satisfied, you may return your product subject to the conditions outlined below.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order confirmation or receipt) is required.
Return Shipping Costs
- Customers are responsible for all return shipping costs.
- We recommend using a trackable shipping method, as New Mountain is not responsible for lost or damaged return shipments.
Restocking Fee
- A 15% restocking fee will be applied to items that show visible wear, use, or damage to the original packaging.
- This fee will be deducted from your refund amount.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5–7 business days.
- Shipping charges from the original order are non-refundable.
Exchanges
We currently do not offer direct product exchanges. If you need a different item, please return your purchase and place a new order.
Questions
If you have questions about this policy or need to initiate a return, please contact us:
New Mountain Innovations LLC
59772 Paradise Place
Marathon, FL 33050
Phone: (860) 691-1876
Email: sales@newmountain.com